5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not due to a lack of continuing quality control procedures.
Security guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In most instances they likely are, but it is important to implement a system of verification and quality control to ensure that issues connected with the deficiency of doing these tasks don’t start to happen.
In this guide we will discuss five (5) easy actions to improving your safety guard service and attaining everything you imagine as your ideal mobile security London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a good fit for your property is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation can tell you a lot about what to expect from this guard and it provides you a chance to request a different guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banking is the process of having a veteran guard working at precisely the same time as the new guard.)
Determine the answer to each of these questions and be certain they fit with what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your website special training to acquire an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard support. When security businesses deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as less of a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are in your property. These monitoring systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard company provides a method of earning certain each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident the adviser is not really a security guard business. If so, your audit is sure to develop issues with your existing security guard business.